At the core of this transformation was a multidisciplinary Hirondo team, each member selected not just for their technical expertise but also for their ability to integrate smoothly into echOpen’s unique rhythm and culture.
https://www.youtube.com/watch?v=zKnDvSa2OQg&vq=hd1080
Hirondo 𝑥 ecOpen
2:06 duration
Maximize echOpen's efficiency
Integrate Sales & Customer data
To unify echOpen’s customer lifecycle, data from Hubspot, Odoo, and the echOpen platform must be aligned with a single source.
Automate onboarding processes
Make data accessible and automate processes to boost efficiency, ensuring a seamless experience for new clients.
Enable data-driven decisions
With full data integration, echOpen can view the entire customer lifecycle, enabling high-level dashboards for data-driven decisions and team insights.
Continue to help them grow
We maintain an ongoing dialogue with ecOpen to help them achieve their business objectives through efficient and orchestrated processes.
Hirondo team for echOpen
Strategic Collaboration with echOpen
At Hirondo, we had the privilege of collaborating with echOpen, a company dedicated to innovation in medical imaging, on a comprehensive digital transformation journey. Our initial goal was clear: to support echOpen in enhancing the efficiency of their Sales and Operations teams through a carefully structured and strategic approach.
“This foundational phase allowed us to lay the groundwork for streamlined operations, setting echOpen up for growth and sustainable success.”
Bérénice RiouxStrategic alignment
Laying a Strong Foundation for Operational Efficiency.
The first phase of this project focused on establishing a cohesive framework for echOpen’s operations. Our experts, Joris Milloux and Bérénice Rioux, collaborated closely with echOpen’s internal teams to evaluate current workflows and identify key areas for improvement.
This process included a strategic alignment to ensure that every enhancement was purpose-driven and integrated seamlessly into their operations. By building this solid foundation, we enabled echOpen to optimize their internal processes and maximize team productivity.
CRM and ERP Integration for a Unified Customer Experience.
With a strategic framework in place, we moved to the next stage: implementing CRM and ERP systems to provide echOpen with a comprehensive view of the customer lifecycle. This integration allowed for the automation of critical processes, reducing manual tasks and enabling the Sales and Operations teams to focus on high-impact activities.
“The result was a unified customer experience, driving higher efficiency and positioning echOpen to better meet their clients’ needs.”
Thibault FoyartProject manager
A win-win Partnership for Growth and Excellence
Following the success of these initial phases, Hirondo remains committed to supporting echOpen’s journey of continuous improvement and growth. Future initiatives may include demand generation, further digital optimization, and advanced analytics integration.
“By partnering closely with echOpen, we are excited to help them achieve their vision and reach new levels of operational excellence.”
Yannig RothHirondo founder
The Outcome
The collaboration brought tangible improvements across all departments. Sales and Operations teams reclaimed hours each week through automation. Stripe and Odoo integration streamlined billing and delivery. Cross-functional teams now operate on shared data with clearly defined roles, supported by a documented and scalable system.
But beyond efficiency, echOpen now operates with clarity. Each team speaks the same language, understands the process, and knows how to move forward. The foundation is set, not just for growth, but for a smarter, faster, and more aligned future.
“The next steps with HIRONDO are to integrate all the recommendations so that everything becomes automated, allowing us to scale the company without having hire people to do manual tasks.”
Guillaume LaguetteCRO at echOpen
